We offer an exchange or full refund* on all orders returned back to us within 14 days of receipt. Returns after this date will only be accepted at our discretion.
All items that are returned or exchanged must be unworn and in their original condition, including any packaging and swing tags. If any item is damaged, soiled or altered this may not be accepted and may be sent back to you.
*Please Note: Refunds exclude all returns shipping costs.
For the avoidance of doubt we only offer refunds for internet purchases from this site www.theinouebrothers.net. For items acquired from other online and/or selected retailers, please refer to the original sellers returns policy and contact them directly.
How To Return Your Item(s)
Simply return the item(s) back to us using the returns label describing the reason for returning. Ensure the item(s) is securely packaged, so as not to be damaged in transit.
Before returning your items to us, please check:
- The items for return are unworn, in re saleable condition, complete with all swing tags & packaging
- You have included your original invoice, with your preference for exchange or a refund.
- If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice. We recommend that you send us an email at firstname.lastname@example.org so we can put the replacement item aside for you.
We cannot take responsibility for any products lost or damaged before handed to our currier so ensure you get proof of sending when the item(s) is collected from you.